1. OCCUPANCY LIMIT

No more than five adults are to occupy Cringle Cottage and no more than four adults are to occupy Bracken Cottage, however; by special request we may accommodate one other visiting adult or one baby with prior notice. Sub-letting is not permitted. 

2. CANCELLATIONS POLICY

Guests cancelling a reservation up to 14 days prior to the check in date will be eligible for a full refund.
Guests cancelling a reservation up to 7 days prior to the check in date will be eligible for a 50% refund.
No refund will be given to guests cancelling a reservation 0-7 days prior to check in date.
Guests have the flexibility to cancel free of charge within the first 48 hours of making the booking.

3. BOOKING PAYMENT

Full payment will be required upfront when the booking is confirmed.

4. CARDS ACCEPTED

We accept all major credit and debit cards. Payments are processed through a secure third-party platform.

5. ACCEPTED PAYMENT METHODS

Bank transfer, Cash, Paypal, VISA, Mastercard, American Express.

6. BOOKINGS MANAGEMENT

Bookings are handled by a secure third-party bookings-management platform. Cringle Cottage and Bracken Cottage are only to be let for the period of hire confirmed at the time of booking.

7. UNFORESEEN CIRCUMSTANCES

If for any unforeseen reason we have to cancel your booking, a full refund of the let fee paid will be refunded, with no further claim against the owners. If for some unforeseen uncontrollable “Force Majeure” circumstances (i.e.; war, natural disaster, etc.) either party cannot fulfil the rental contract, then neither party is responsible for the loss of rental and all monies will be returned wherever possible.

8. CHECK IN

All arrival information will be sent out via email two days before check in date.
Arrival is after 3:00pm.

9. CHECK OUT

Departure by 11am. This allows preparation time between guests. We ask all guests to leave the accommodation in a clean and tidy condition.

10. SERVICES

Electricity, heating, linens, duvet, bedding, towels, and tea and coffee are all included, plus some essential toiletries.

11. PREMISES

As part of your booking you will enjoy access to an external courtyard which is a communal space shared with two other cottages, we ask our guests to respect their environment and surroundings when using this communal space.

13. PETS

Strictly no dogs are allowed in Cringle Cottage.

Well behaved dogs are welcome in Bracken Cottage. We do ask for an additional charge which can be made prior or on the date of arrival. Please get in contact with
us to let us know if you are bringing your dog.

14. CHILDREN

We welcome children of all ages to The Lanes Cottages. Upon request we can provide the use of a high chair and/or a travel cot with cot bedding. We do not erect the travel cot, this is your own responsibility to do so.

There are no stairs gates or safety features within the cottages.

We do offer a babysitting service, please contact us directly to discuss this.

15. SMOKING POLICY

Strictly no smoking or vaping, is allowed inside The Lanes Cottages. If there is evidence of smoking inside the house or if cigars/cigarettes cause damage, then the cost to replace damaged items will be applicable. Such cost will be deducted from the card used to make the booking.

Smoking is permitted OUTSIDE the properties. We kindly ask that you use the ashtrays provided.

16. LIABILITY

The owners accept no liability for any death, personal injury, loss or damage of guest’s personal property while staying at The Lanes Cottages. The use of the property and contents is entirely at guest’s risk. The owners recommend you are covered by travel insurance for your holiday.

17. RIGHT OF ENTRY

We reserve the right of entry to the property at any reasonable time for maintenance, repairs or inspection.

18. CONTRACT

The rental contract is between the paying client and the owner of The Lanes Cottages.

19. COMPLAINTS & SUGGESTIONS

Please let us know if you have any complaints or suggestions about The Lanes Cottages as soon as possible so we can try and rectify this immediately.

20. OTHER POLICIES

In order to secure a booking we require payment in full. For larger bookings at The Lanes Cottages, or multiple night stays, we can accept a 50% deposit to reserve the dates, and the remaining balance to be paid within a week to confirm your booking.

If we do not see payment, we cannot reserve the dates due to high demand, and we will treat your booking as cancelled.

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